Tesco has issued a warning to Clubcard users ahead of a big change set to be made to its app at the end of the month.
While some still use a physical Clubcard to pay for their shopping, the majority rely on the mobile app to collect points and access discounts.
However, from March 31, older versions of the app will no longer work, meaning you must update to the latest version to continue using your loyalty card.
In a message to customers, Tesco explained: ‘To increase your data protection and online security, we’re updating our Tesco app to a newer version.
‘To keep shopping and enjoying all of your Clubcard benefits on your app, make sure you have the latest version before March 31′.
The supermarket noted that the app update won’t affect its website Tesco.com, but urged shoppers to update their Clubcard app via the Apple App Store or Google Play.
If you’re unable to claim Clubcard prices or points due to an app issue, Tesco advises bringing a receipt and Clubcard to a large store within 14 days, where staff can manually add missing points and refund any price differences.
It’s not the only big change Tesco has made to its app recently either. Earlier this month, the retailer removed its popular Pay+ feature.
Previously, shoppers had been able to open the app and select a ‘pay in store’ option, using a saved debit or credit card and simultaneously collecting Clubcard points.
However, customers now need to make sure they scan their Clubcard after their shopping has been scanned, then pay separately with card or cash instead.
Tesco says the decision was made as alternative payment methods – such as Apple Pay and Google Pay – have become more popular.
Some shoppers weren’t too pleased though, including one person on Reddit who wrote: ‘Use it daily… it’s pretty convenient to me, no need to scan a Clubcard… just pay with the app. Quite a strange move from Tesco.’
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‘So annoying. How is it more convenient to turn what was one step, into two?’ asked another, while a third commented: ‘I literally use this for every purchase, whyyyyyyyyy.’
‘We regularly review the payment options available to our customers,’ a Tesco spokesperson responded at the time.
‘It’s still quick and easy to earn points on your shopping and fuel and enjoy Clubcard Prices offers by tapping your Clubcard in-store, scanning it via the Tesco App, or adding it to your Apple or Google wallet.’
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